We ordered windows and sliding doors for our home 11/2021. We suggest buying a small dehumidifier to help solve this problem. Condensation has nothing to do with a fault in the window rather is just a natural occurrence. I have emailed you some more information about window condensation and am happy to answer any questions you have as this is something we talk to customers about frequently. Window condensation is very common here in Alaska and is completely natural. The cause of moisture is due to condensation. The inspection of the window showed all components to be in good shape. Thank you for taking the time to meet with our Install Manager ****** this week. We have placed a new order for your missing screen and will be in touch as soon as that is received to get that put in for you. I just wanted to take a moment and thank you for being a Renewal by Andersen customer. I've made 3 phone calls to 2 separate customer service representatives along with 2 emails, with pictures attached of #*** producing moisture and ice but still no response from the proper department.HELP! His response was they would bring it down the next time they were in our city.As of today's date, March 24, 2023, we have no screen or #*** window has not been repaired. It was reported to their installer immediately. But, they forgot to install screen on window #***. They did install and adjusted window #*** to stop leak. Finally, 10/24-25/22 the remaining 4 windows were to be installed but once again rescheduled to 12/1/22. They finally came out to repair the chalking of the first 2 windows, while here they confirmed the defect of window #*** but forgot to check #*** for leaks.Once again, numerous calls were made to inquire when the remaing 4 windows would be installed. Once again, ******** was called to advise. They had to be called numerous times prior to someone coming out to check and correct.Then, a few weeks later while washing window #*** my husband noticed you could see daylight at the corner of the window. Also, advised #*** was producing moisture thus causing ice to form on the inside. ******** chalked around the windows with a clear chalk instead of the matching color of dark brown. 2 windows were installed (#*** & #***) but were installed improperly. When the lead installer unpacked our windows 4 out of 6 had manufactured defects and were rejected. With an attempted installation of May *****, 2022.
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